Waymac, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. This Refund and Returns Policy outlines the terms under which we accept returns and issue refunds for purchases made through our website or retail store.

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

• The product was purchased directly from Waymac.

• The item is returned within 7 days of the delivery date.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used accessories (e.g., chargers, earphones).

• Software, digital downloads, and licenses.

• Products damaged due to misuse, accident, or unauthorized repair.

• Items sold under clearance or final sale promotions.

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photo or video proof. We will inspect the issue and offer a replacement, repair, or full refund based on the condition and availability.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days.

• Refunds will be credited to your original method of payment.

• Shipping charges are non-refundable unless the return is due to our error.

5. Exchange Policy

We offer product exchanges for:

• Wrong item shipped.

• Defective items.

• Size or model change (if stock is available and the item is unopened).

Note: To initiate an exchange, please contact our support team, Extra 10% will be added for restocking

6. Return Shipping

• Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

• We recommend using a trackable courier service for all returns.

7. How to Initiate a Return or Refund

To start the return process, please reach out to our support team with your order number and reason for return:

Email: support@waymac.ae